Shipping & Returns
Free shipping is available whenever possible in the lower 48 contiguous states for our retail and design customers. Our free shipping promotion is not available for hospitality customers. Additional charges will apply to shipments to Hawaii and Alaska. Shipping is not available to P.O. boxes, APO/FPO addresses, or outside the United States.
Most in-stock items ship in 1 to 3 business days. Items ordered together may not be shipped at the same time. Items that are temporarily out-of-stock will have longer shipping times. You will be alerted to any shipping delay at the time of order. You will be notified within 10 days of placing your order if additional delays are expected. Confirmation of your shipment will be sent via email.
Expedited shipping is available on certain items to most U.S. locations. If your order is eligible for expedited shipping, those options will be offered at checkout. Purchase of expedited shipping does not imply that your order will ship any sooner than is posted, it only guarantees the time in transit. Your order is important to us and we will make every effort to get it shipped as soon as possible.
|ITEM TOTAL||2ND DAY||NEXT-DAY|
|Up to $15||$19.95||$29.95|
|$15.01 to $25||$21.00||$31.00|
|$25.01 to $45||$23.00||$33.00|
|$45.01 to $65||$26.00||$36.00|
|$65.01 to $90||$29.00||$39.00|
|$90.01 to $125||$32.00||$42.00|
|$125.01 to $200||$36.00||$46.00|
|$200.01 to $300||$40.00||$50.00|
|$300.01 to $400||$45.00||$55.00|
|$400.01 to $500||$55.00||$65.00|
Free Next Day Delivery in the Dallas Metroplex
If you are within 30 miles of our Grand Prairie, Texas warehouse location, Stori Modern offers free next business day delivery. Order by 11 am central time and your new outdoor furniture can be on your back patio by the following afternoon. This offer excludes holidays and weekends. Qualifying zip codes will show free next day delivery options at checkout. Is next day too soon? No problem, simply select the Standard Freight or White Glove option at checkout. Our customer service department will contact you to schedule White Glove delivery. For Standard Freight, watch your email for delivery information.
Summary of Dallas Metroplex Delivery Options:
- Free Next Day Standard Freight - The frame is delivered to your front door fully assembled in a box. Applies to locations within 30 miles of our Grand Prairie, Texas warehouse location. Excludes holidays and weekends.
- $150 White Glove Next Day Delivery - We’ll unpack, place and discard all packaging materials
- Free Standard Freight - Just in case you don’t need it that fast
- $150 Scheduled White Glove Delivery - Choose your delivery date and we’ll unpack, place and discard all packaging materials
Returns & Cancellations
Returns are accepted within 14 days of delivery for an exchange or store credit only minus a 30% restocking fee.
Returns must be pre-authorized by calling 844.55.STORI. Returns received without pre-authorization may be subject to a restocking fee of up to 50%.
Order cancellations are accepted with 24 hours of purchase without penalty. Cancellations made after 24 hours may be subject to a cancellation and restocking fee of up to 50% .